We strive to make our locations as accessible as possible while respecting the unique limitations of the historic buildings they occupy. Below, you'll find an overview of the accessibility features and challenges for each shop, along with ways we can assist customers with specific needs. If you require additional support during your visit, please don’t hesitate to reach out.

30-H Spiegelgracht, Amsterdam (Rijksmonument heritage building)

• Entrance: The shop is accessed via several steps, with a handrail for support.
• Interior: Inside the shop is a single level with clear pathways for browsing.
• Assistance Available: If the entrance steps pose a challenge, our team is happy to assist. We can also bring products outside for you to view or purchase. Please call ahead (+31 6 878 66051) so we can be prepared to help.

50 Candlemaker Row, Old Town, Edinburgh (Category B Listed Building)

• Entrance: The building of the shop is listed and the shop has two steps leading up to the front door.
• Interior: The interior is on a single level with clear pathways for browsing.
• Assistance Available: Our staff are happy to help customers access the shop. Please reach out in advance, and we’ll do our best to accommodate your needs.

41 Thistle Street, New Town, Edinburgh (Category B Listed Building)

• Entrance: There is a small step at the front door.
• Interior: The main area, including the checkout and a wide selection of products, is easily accessible. However, a back section with additional products is three steps up from the main floor.
• Assistance Available: Our team can bring items from the back area to the front for browsing or purchase. A doorbell is available at the entrance if you need assistance.

General Accessibility Information

• Online Shopping: If visiting our shops presents challenges, most of our products are available on our online shop.
• Customer Assistance: We encourage customers to contact us in advance if they have specific accessibility needs so we can do our best to accommodate them.

We appreciate your understanding as we work within the limitations of these beautiful historic buildings, and we’re here to help make your visit as comfortable and enjoyable as possible.

At Black Moon Botanica, we are dedicated to creating an inclusive and welcoming environment for all, regardless of sexual orientation, gender identity, or expression. Our goal is to foster a space that upholds respect, diversity, and equality for both our customers and staff.

Our Commitment

• Respect & Fair Treatment: Everyone who enters our spaces—whether as a customer, employee, or visitor—will be treated with kindness, dignity, and fairness. We do not tolerate discrimination, harassment, or any form of prejudice.
• A Safe & Affirming Space: Our shops are a refuge where LGBTQ+ individuals can shop, work, and engage freely without fear of exclusion, hostility, or judgment.
• Inclusive Practices: We are committed to using gender-inclusive language and ensuring that customers and staff are addressed by their correct names and pronouns.

For Our Customers

• Our doors are open to everyone, and we welcome individuals from all backgrounds.
• If you experience or witness any form of discrimination or harassment in our spaces, please notify a staff member immediately. We take such matters seriously and will act swiftly to address them.

For Our Staff

• We actively cultivate a workplace culture that supports LGBTQ+ employees through equal opportunities, inclusive policies, and a work environment where everyone feels respected and secure.
• All team members receive training on inclusivity, ensuring they understand their role in maintaining a safe and welcoming space.

Zero Tolerance Policy

• We have a zero-tolerance stance against discrimination, including homophobia, transphobia, and any form of hate speech.
• Anyone engaging in behaviour that compromises the safety and inclusion of our LGBTQ+ community will face appropriate action, which may include removal from our premises or termination of employment.

Ongoing Commitment & Feedback

• We are dedicated to continuous improvement and welcome feedback from our community. If you have suggestions on how we can further strengthen our inclusivity, please reach out to us at bmbamsterdam@gmail.com.

Diversity is a source of strength and magic. We are proud to cultivate a space where everyone is valued, respected, and celebrated exactly as they are.