Frequently asked questions

Orders & Shipping

Get information on shipping times, delivery areas, product availability, and restock updates.

When can I expect to receive my order?

Our products are produced by hand, packaged, and sent from our Amsterdam shop. We try to ship your order within two to four business days. As a small business operated independently, busy periods can extend this time. We’ll do our best to get your order to you ASAP.

Once your order has shipped, you will receive an email with tracking details from the relevant courier.


What regions do you ship to?

We ship throughout the UK from our Edinburgh location. For UK shipping, please visit our UK website. Our Amsterdam location deals with international deliveries, including Europe, North America and Australia. If we are able to ship to your location you will see the option for your country at checkout. If it is not listed, then we cannot currently ship there. 


Why can’t I buy certain products from your UK shop on this site?

As our Amsterdam shop is still growing, we are unable to offer our full product range in both locations just yet. Many of our own-brand items are handcrafted by the owners, a meticulous process that takes time and care. Additionally, differing regulations within the EU prevent us from making certain products available in the European market. However, we are continuously working to expand our international offerings and hope to introduce more products over time. We do also offer products on this site that are not available in the UK!


When are items restocked?

We do our best to maintain stock levels, but occasionally, some products may be unavailable for a period of time. This can be due to supply chain challenges in sourcing ingredients or delays from the small, independent makers we collaborate with. If an item is out of stock, you can sign up for restock notifications on the product page to be alerted as soon as it becomes available again.

Returns & Exchanges

More information on our return policy and refunds.

How can I return an item?

We want you to be satisfied with your purchase, but if you encounter an issue, please contact us at onlinebmb@gmail.com with your order number and reason for your return request before sending anything back.

Items must be returned unused, in their original packaging, and in resellable condition. Due to hygiene regulations, we cannot accept returns on cosmetic products. Return shipping costs are the customer’s responsibility, and we recommend using a tracked service for security. All returns must be sent back within 14 days of purchase. For full details, please refer to our Returns Policy.

Discounts & Promotions

Details on discounts, sales, and exclusive promotions.

Do you offer discounts or promotions?

We offer several ways to save on your purchases. By joining our loyalty program, you can accumulate points with each order and redeem them for exclusive rewards, including discounts and free shipping. Additionally, we provide bundle savings on select products like candles, wax melts, and perfume oils. For example, both our perfume oils and wax melts offer a "buy 5 get 6th one free" deal - just make sure to add all 6 to your cart to get the automatic discount! For updates on special offers and promotions, be sure to subscribe to our newsletter.

Accessibility & Inclusivity

Information on store accessibility and our commitment to creating an inclusive, welcoming space for all customers.

LGBTQ+ Inclusion & Safe Space Policy

At Black Moon Botanica, we are dedicated to creating an inclusive and welcoming environment for all, regardless of sexual orientation, gender identity, or expression. Our goal is to foster a space that upholds respect, diversity, and equality for both our customers and staff.

Our Commitment

  • Respect & Fair Treatment: Everyone who enters our spaces—whether as a customer, employee, or visitor—will be treated with kindness, dignity, and fairness. We do not tolerate discrimination, harassment, or any form of prejudice.
  • A Safe & Affirming Space: Our shops are a refuge where LGBTQ+ individuals can shop, work, and engage freely without fear of exclusion, hostility, or judgment.
  • Inclusive Practices: We are committed to using gender-inclusive language and ensuring that customers and staff are addressed by their correct names and pronouns.

For Our Customers

  • Our doors are open to everyone, and we welcome individuals from all backgrounds.
  • If you experience or witness any form of discrimination or harassment in our spaces, please notify a staff member immediately. We take such matters seriously and will act swiftly to address them.

For Our Staff

  • We actively cultivate a workplace culture that supports LGBTQ+ employees through equal opportunities, inclusive policies, and a work environment where everyone feels respected and secure.
  • All team members receive training on inclusivity, ensuring they understand their role in maintaining a safe and welcoming space.

Zero Tolerance Policy

  • We have a zero-tolerance stance against discrimination, including homophobia, transphobia, and any form of hate speech.
  • Anyone engaging in behaviour that compromises the safety and inclusion of our LGBTQ+ community will face appropriate action, which may include removal from our premises or termination of employment.

Ongoing Commitment & Feedback

  • We are dedicated to continuous improvement and welcome feedback from our community. If you have suggestions on how we can further strengthen our inclusivity, please reach out to us at bmbamsterdam@gmail.com.

Diversity is a source of strength and magic. We are proud to cultivate a space where everyone is valued, respected, and celebrated exactly as they are.


How accessible are your stores?

We strive to make our stores as accessible as possible while respecting the unique limitations of the historic buildings they occupy. Below, you'll find an overview of the accessibility features and challenges for each location, along with ways we can assist customers with specific needs. If you require additional support during your visit, please don’t hesitate to reach out.

30-H Spiegelgracht, Amsterdam (Rijksmonument heritage building)

  • Entrance: The shop is accessed via several steps, with a handrail for support.
  • Interior: Inside the shop is a single level with clear pathways for browsing.
  • Assistance Available: If the entrance steps pose a challenge, our team is happy to assist. We can also bring products outside for you to view or purchase. Please call ahead (+31 6 878 66051) so we can be prepared to help.

50 Candlemaker Row, Old Town, Edinburgh (Category B Listed Building)

  • Entrance: The building of the shop is listed and the shop has two steps leading up to the front door.
  • Interior: The interior is on a single level with clear pathways for browsing.
  • Assistance Available: Our staff are happy to help customers access the shop. Please reach out in advance, and we’ll do our best to accommodate your needs.

41 Thistle Street, New Town, Edinburgh (Category B Listed Building)

  • Entrance: There is a small step at the front door.
  • Interior: The main area, including the checkout and a wide selection of products, is easily accessible. However, a back section with additional products is three steps up from the main floor.
  • Assistance Available: Our team can bring items from the back area to the front for browsing or purchase. A doorbell is available at the entrance if you need assistance.

General Accessibility Information

  • Online Shopping: If visiting our shops presents challenges, most of our products are available on our online shop.
  • Customer Assistance: We encourage customers to contact us in advance if they have specific accessibility needs so we can do our best to accommodate them.

We appreciate your understanding as we work within the limitations of these beautiful historic buildings, and we’re here to help make your visit as comfortable and enjoyable as possible.

Products

Discover the sourcing, varieties, and curation of our products, from crystals to tarot decks.

How do you ensure your crystals are responsibly sourced?

We are committed to sourcing crystals from suppliers who prioritize ethical and sustainable practices. We collaborate with family-owned mines and small-scale operations that employ responsible mining techniques, ensuring respect for the land and fair treatment of workers.

Our trusted suppliers focus on safe working environments and fair wages for their employees. Mining methods range from hand-collection to small, carefully managed pits, and once the mining process is complete, the land is restored with its original soil to minimise environmental impact.

Although crystals and minerals are not officially certified as Fair Trade, we diligently vet our sources to ensure our products are ethically obtained, avoiding any suppliers who exploit workers or the environment.


How is your Palo Santo sourced?

Our Palo Santo is ethically and sustainably harvested, following traditional practices that respect both the trees and their natural environment. Palo Santo trees live for around 80 years, and the wood is only collected from trees that have naturally fallen and remained undisturbed for 4-10 years, allowing the resin to fully develop its distinctive aroma and properties.

We source our Palo Santo from a trusted supplier who has worked directly with the same family in Ecuador for over a decade. They collaborate with the local government and forestry agencies on reforestation initiatives, having planted over 100,000 trees in the dry tropical forest over the past 20 years. Only naturally fallen trees, untouched for years, are used, and ensure a responsible, sustainable approach that honours the spirit and integrity of this sacred wood.


How do tarot and oracle decks differ?

Both tarot and oracle decks serve as tools for divination and self-reflection, but they differ in structure and use. Tarot decks follow a standardized 78-card system, divided into the Major and Minor Arcana, each with established meanings and symbolism. This framework, which dates back to the 15th century, makes tarot ideal for deep, layered readings that require study and interpretation.

Oracle decks, in contrast, are more flexible and varied in theme, structure, and card count. Unlike tarot, they are not bound by a traditional system, allowing creators to focus on specific topics like herbology, deities, or affirmations. Tarot tends to require more study and practice, making it well-suited for complex readings and long-term spiritual exploration. Oracle decks are more intuitive and accessible, offering direct messages that are easy for beginners to interpret. While tarot provides a structured, detailed approach, oracle decks are adaptable and great for quick insights or daily inspiration. Many practitioners use both, as they complement each other and serve different needs.


Which tarot deck should I choose as a beginner?

The best tarot deck for you depends on your personal preferences, but here are some recommendations to help you get started:

1. Rider-Waite-Smith (RWS): The Classic Beginner’s Deck

The Rider-Waite-Smith tarot is the most widely recommended deck for beginners. Its imagery is rich in symbolism, and most tarot books and learning resources are based on its system. The clear illustrations make it easier to interpret and understand card meanings.

2. Modern Versions of RWS

If the original Rider-Waite-Smith artwork doesn’t resonate with you, many contemporary versions maintain the traditional symbolism with updated or diverse art styles, such as:

3. Themed & Artistic Decks

If you’re drawn to a specific aesthetic, culture, or theme, there are many unique decks available, including:

4. Consider a Beginner-Friendly Guidebook

If you’re new to tarot, a well-structured guidebook can help you learn card meanings and develop your skills. The Modern Witchcraft Book of Tarot is highly recommended for beginners looking for a clear and accessible introduction.

Ultimately, the right deck is one that resonates with you. Choose one that feels inviting and inspires your practice!

Spiritual Practices & Guidance

Insights on common spiritual topics and practices, including tarot myths, witchcraft traditions, and everyday magical guidance.

Is it bad luck if I buy my own tarot deck?

No, buying your own tarot deck is not bad luck. This idea stems from folklore and superstition, suggesting that a deck must be gifted to retain its energy or power. However, there is no real basis for this belief.

Most tarot practitioners agree that choosing your own deck is a personal and empowering experience, allowing you to find one that truly resonates with your energy and intuition. What matters most is how you connect with and use the deck, not how you acquire it.


How do I begin practicing witchcraft?

Witchcraft is a very personal practice. There is no single right way to begin, however, you can start your journey with these foundational steps: 

  1. Do your homework: Begin by researching different traditions, such as traditional witchcraft, green witchcraft, or Wicca. Books, podcasts, and reputable online sources can help you understand key concepts like energy work, lunar cycles, and elemental correspondences.
  2. Understand your intention: Consider what draws you to witchcraft. Are you seeking spiritual growth, a connection with nature, or a way to focus your intentions? Clarifying your purpose will guide your practice.
  3. Start simple: Ease into your craft with small rituals, such as meditating, journaling, or using herbs, candles, or crystals. Developing a daily or weekly routine can help you build confidence in your practice.
  4. Build a sacred space: Whether it’s a full altar or a simple shelf with meaningful objects, having a dedicated space for reflection, rituals, or meditation can enhance your connection to your craft.
  5. Experiment: Try different methods like spellwork, divination, or moon rituals to see what resonates with you. Your practice will develop naturally as you explore what feels most authentic.
  6. Connect with the natural world: Nature is at the heart of many witchcraft practices. Spend time outside, observe the changes that come with each season, and attune to natural cycles. This can help ground you and connect to your intuition.
  7. Find your community: Engaging with others who share your interests can provide support and inspiration. Our Patreon community is a great place to connect, learn, and share your journey with like-minded individuals.

Ultimately, witchcraft is a journey of discovering yourself and your innate power. Let your intuition guide you, explore on your own timeline, and embrace what feels right for you.


How does hexing work? Will it come back to me if I hex someone?

Hexing is a form of baneful magick that directs negative energy toward someone to cause harm or misfortune. While it is possible, it’s generally not recommended. Many witches follow the Law of Threefold Return or similar karmic beliefs, which suggest that any energy you send out, good or bad, will return to you in some form.

Even without this rule, working with baneful magick often requires channeling anger, resentment, or negativity, which can linger and affect your own well-being. Instead of hexing, consider alternative approaches like protection magick, boundary-setting, or cord-cutting rituals, which allow you to remove negative influences without invoking harm or risking unintended consequences.

Ultimately, your approach to magick should align with your personal ethics and intentions, so reflect carefully before taking action.


I think I've been cursed. What should I do?

If you feel like you’re cursed, try to stay calm and not to let your fears take over. In many cases, a string of bad luck or negativity can feel like a curse, but it often stems from stress, unresolved emotions, or energy imbalances rather than external forces. Here are some steps you can take:

1. Cleansing and Grounding: 

  • Energy Clearing: Perform a cleansing ritual using protective herbs like Palo Santo, Mugwort, or Cedar, or take a salt bath to remove stagnant energy.
  • Grounding Practices: Spend time in nature, meditate, or use grounding tools like Witch Wood to help stabilise your energy.

2. Set Up Protective Barriers

  • Crystals for Protection: Carry or wear black tourmaline, obsidian, or hematite to shield yourself from unwanted energy.
  • Home Warding: Place protective symbols, crystals, or salt around doors and windows. Use a protective ritual blend or visualise an energetic barrier surrounding your space.

3. Reflect on the Source

  • Identify possible causes: Consider if there’s a specific person, situation, or emotional block contributing to this feeling. Unresolved conflicts, stress, or fear can sometimes manifest as a perceived curse.

Curses, if they exist at all, often gain power through belief and fear. By focusing on cleansing, protection, and personal empowerment, you can reclaim control over your energy and restore balance.

Do you have a different question?

We're happy to help you. If you couldn't find the information you were looking for, please contact us and someone from our team will get back to you.